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While many EMRs promise easy in-system communication, it’s important to confirm what options for staff-to-staff communication is available within the system.
Communication is essential for a smooth workflow. Front desk staff must be able to talk to nurses, nurses to providers, and providers to lab techs. That’s a lot of information to be transmitted for one patient visit, let alone an entire day at an urgent care. Instead of using flags and sticky notes, look for an EMR that includes a messaging system within the software.
An EMR should allow you to send instant messages and attach scanned notes—such as those attached to a specific patient record. Conversations in an email system aren’t HIPAA compliant if they contain patient information. Face-to-face conversations aren’t traceable—and often forgotten. In an urgent care setting, saying something twice adds time to each patient visit, and lost procedures result in missed revenue.
Tip: See if the EMRs on your short list have an internal messaging system—and if you can tie communications to specific action. Ensure there is a tracking method (log record) or time-stamp option for communication audits. Management should have easy access to past staff conversations.
Looking for a better EMR for your urgent care? Take a look at DocuTAP’s cloud-based, tablet-run EMR with workflows and customizable templates designed specifically for urgent care clinics.