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The coronavirus outbreak has the country’s healthcare professionals leaning heavily on their tech platforms and partners for support. At Experity, we’re committed to providing uninterrupted technology and support services throughout the duration of this pandemic and other healthcare events that may follow.
In response to the growing of number of people requesting COVID-19 testing and care, we released the Experity Check-in, Triage, Texting, & Telemedicine Application to help you maintain a safe workflow for all of your patients, your staff, and the community. Here is what you need to know to get this app up and running:
We are providing a COVID-19 check-in, triage, and texting app accessible via a clinic-specific URL. This application is intended to help your staff triage patients prior to entering your clinic. Using two-way text messaging, your staff can appropriately assess COVID-19 risk and direct all patients on next steps depending on their symptoms. Although this queue is not integrated with your website, it can help to structure and streamline workflow and assess COVID-19 risk remotely.
We are offering this solution to help you manage patient flow, communicate with patients virtually, and facilitate safe and efficient workflows. We will reevaluate the situation as it evolves.
Identifying patients at risk for COVID-19 is key to a quick, effective response is crucial in containing infection. In early February, we announced a valuable software update to our EMR/PM solution that can help clinicians identify new cases of COVID-19. This allows clinics to use custom fields to pre-screen for potential coronavirus symptoms by asking about recent travel and contact with others diagnosed with the virus.
This solution alerts providers about out-of-range vital signs before ever walking in to see a patient. Clinics can also set up built-in reminders, prompting staff to ask specific questions or follow specific procedures.
Clients using our Clockwise/Patient Engagement platform or the free app mentioned above should encourage their patients to self-schedule before entering a clinic, giving clinics the ability to collect demographic and other types of patient information before patients arrive in the urgent care clinic and to direct patients on the next best steps depending on their symptoms. This will help to reduce the close-proximity contact between patients and staff.
If you have questions about how to utilize these feature as you manage the growing number of COVID-19 cases, please contact our customer service team.
Our number one priority is the health of our team, our clients, and our partners and we’re committed to providing uninterrupted service and support for you and your staff during this evolving global health event.
According to Dr. David Stern, Experity’s CEO, “We want to do everything we can to ensure that urgent care centers are given the tools needed to help identify patients at risk, protect themselves, and protect the public.”
As a multi-location SaaS company, we have the technology, infrastructure, and security protocols in place to uphold services from anywhere in the country and we’re well prepared to provide seamless support. We’re here for you.
To be sure we are sharing reliable and relevant information, we will not be publishing any guidance on COVID-19 outside of critical and relevant information to help you better manage operations. If you are looking for coronavirus-specific guidance, we recommend that you stay updated through the CDC.