Webinar details

On-Demand | Thursday, November 12 at 1 p.m. CT

The E/M coding change is set to happen in less than 90 days, are you prepared? Join Experity leadership for a two-part webinar series that hits the 2021 Final Rule highlights and recaps the clinical, operational, and financial impact these coding changes have on urgent care. Plus, gather tips for how to train your staff and improve your clinic workflow.

  • Review new E/M guidelines with Experity RCM experts
  • Get a checklist to prepare your clinic
  • Learn why the guidelines are changing and how it will improve the urgent care experience

A special thanks to the Urgent Care Association and College of Urgent Care Medicine for partnering with us on this webinar and bringing Dr. Cruz to the speaker lineup.


About the Hosts

Monte Sandler

In the RCM arena, goals matter. Monte is committed to goals—not just setting them—but exceeding them through exceptional execution. A change-maker in the healthcare financial arena, Monte has helped healthcare organizations coast to coast achieve their financial goals through partnering with them as they institute best practices and proven processes. By helping our customers better manage their revenue cycle, Monte and his team help them succeed in the competitive urgent care market. It’s good for them, their patients, the company, and the industry.

Phyllis Dobberstein

Born and raised in suburban Minneapolis, Phyllis has spent her professional career in the world of billing and compliance—guiding teams around the obstacles and over the hurdles that interfere with full compliance. She believes that education and communication are key to creating and nurturing a culture of compliance. “Everyone wants to do the right thing. My role is to make sure everyone knows the right thing—both within the company and our clients.” As the company’s Compliance and Privacy Officer, Phyllis supports the company’s RCM efforts by providing education, helping to develop best practices and standards policies, and ensuring compliant documentation, not only for Experity, but for all of our customers.

Brian Cruz, MD, MBA

Brian Cruz, MD, MBA, is a board certified Emergency Medicine physician, and serves as the Regional Medical Director at PhysicianOne Urgent Care operating 23 centers in New England. He is also a Clinical Instructor of Medicine at Tufts Medical School and the 2019 Preceptor of the Year Award recipient.