DocuTAP Partners with Calibrater Health to Deliver Patient Surveys via Text Messaging

SIOUX FALLS, S.D. (September 20, 2016) – DocuTAP, a provider of electronic medical records (EMR) and practice management (PM) software for urgent care centers, announces a partnership with Calibrater Health, a medical software company that provides text-based surveys for patients and automated feedback management for healthcare organizations across the country.

DocuTAP and Calibrater partnered to create an easy way to survey patients after their visit through text messaging. Clinics that implement Calibrater typically see a 30-50% response rate and surveying is 100 percent automatic when using the combination of DocuTAP and Calibrater. The survey responses are combined with an automated, closed-loop issue tracking system to help healthcare organizations measure and improve the patient experience.

“Calibrater is changing the way providers get patient feedback,” said Darin Vander Well, Strategic Product Director at DocuTAP. “There isn’t an easier way to survey patients, and Calibrater’s integration with DocuTAP gives our clients valuable reporting and actionable data automatically.”

Tim Dybvig, Calibrater CEO, added, “We are thrilled to be working with the entire team at DocuTAP. Seamlessly integrating our platform for patient surveys and feedback management with their best-in-class EMR will give customers the competitive edge they need to provide a fantastic experience and continue to grow their practice.”

About DocuTAP

DocuTAP’s team of 250+ employees serves over 1,300 urgent care and on-demand primary care clinics. DocuTAP provides urgent care practices with an innovative approach to workflow management. Its flagship product, DocuTAP’s EMR and Practice Management software, fully integrates practice management and electronic medical records capabilities in one complete system. DocuTAP’s complete urgent care solution includes revenue cycle management services—along with DocuTAP Analytics, a business intelligence tool with custom reports and built-in industry benchmarks. Craft a better urgent care experience with DocuTAP.

About Calibrater Health

Calibrater Health is a leading provider of text-based patient surveys and automated, closed-loop feedback management systems for urgent care clinics and other ambulatory healthcare providers. The Calibrater platform allows customers to measure and improve patient experience in real time, providing them with granular operational insight at both the site and provider level. Our algorithms automatically categorize and route patient comments for follow-up and immediate action, and our 100% web-based system makes sure that doctors never miss a chance to save an unhappy patient or improve their practice. Learn more at http://www.calibrater.com/.

This resource was first published prior to the 2019 merger between DocuTAP and Practice Velocity. The content reflects our legacy brands.