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Articles
Urgent Care Industry Statistics 2020: Visit & Diagnosis Trends
2020 was an unusual year for urgent care centers, and one that will impact trends for years to come. This UCA benchmark report explores visit volume and diagnosis data in 2020 and into 2021. See how your clinic measures against these benchmarks, and know what to expect in coming months.
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4 Emerging Trends for a New Era in Urgent Care
After a year of responding to COVID-19 foot traffic and the 2021 coding changes, we’re entering a new era in urgent care. Join us for a webinar where we’ll discuss the top emerging trends that have the ability to future-proof your urgent care business.
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Articles
CMS Increases Administration Fee for COVID-19 Vaccinations
In this month’s “3 Things to Know About RCM,” we’ll provide information about the increases in vaccination reimbursement, share helpful resources for vaccination administration and planning, and review some important coding guidelines and changes.
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Case Studies
CRH Healthcare
With more than 50 clinics nationwide, see how CRH's partnership with Experity allowed them to delivers quality urgent care at the point where consumers, retail, and healthcare intersect.
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Articles
9 Ways to Improve NPS Scores and Referrals at Your Urgent Care
Building patient trust that leads to improved NPS scores and referrals for your urgent care is a challenge. Empathize and leverage technology to remain connected with your patients.
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10 KPIs to Watch in Your Urgent Care
KPIs are the vital signs of your clinic. Similar to a patient exam, these metrics help tell the story of your urgent care’s overall financial health. Poor KPIs serve as warning signs of business issues that need to be addressed. While owners traditionally track KPIs in an urgent care, all staff should understand why and how the KPIs are measured, and what actions affect each metric. Here are ten of the most important KPIs to watch in your urgent care.
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Articles
Tips for Navigating Telehealth Expansion and Reimbursement
During the COVID-19 pandemic, the government made it easier for urgent care providers to connect with their patients through telehealth expansion. They removed some regulatory roadblocks, but they also made many changes and updates often to the telehealth services rules causing both provider consternation and billing mishaps.
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Billing for Non-credentialed & Non-contracted Providers
Knowing how to bill for non-credentialed and non-contracted providers ensures your urgent care claims are accurate. Learn how to avoid costly billing mistakes.
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Articles
Top 10 Urgent Care Startup Mistakes to Avoid
With so many moving parts, it’s hard to avoid startup mistakes when opening a new urgent care clinic. See our Top 10 list to stay clear of these missteps.
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Webinars
KPIs to Measure in Your Urgent Care
Key Performance Indicators (KPIs) give you a snapshot of your urgent care’s overall financial health. After a year of unexpected business challenges and successes, it’s time to revisit the metrics you should be tracking to help you make data-driven decisions. Join us for this webinar as we discuss what to measure, how to measure it, and how to improve your clinic’s financial health.
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Articles
Urgent Care Guidance on Provider Relief, Telehealth Expansion, and COVID Vaccines
How much financial relief will urgent care providers get from the government? While legislators debate the budget, you can expect more clarity and movement to help providers recoup some of their losses. In this month’s “3 Things to Know About RCM,” we provide information on what to expect, plus tips for handling the influx of vaccination calls and telehealth visits.
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Webinars
COVID Vaccines: Maximizing Revenue, Clinic Flow, and Preparation for a National Vaccine Network
With the recent CMS coding changes, urgent care is feeling an impact. Join Dr. David Stern, Experity CEO, for a special webinar event where he’ll offer coding insights and answer questions applicable to urgent care providers, billers, and everyone in between.
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